Frequently asked questions
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Frequently asked questions *
Where do you pick up from and where do you walk?
Welcome to London Tails, where we believe in the power of force-free care and the importance of helping your furry companion decompress.
We take a gentle and compassionate approach to dog walking, ensuring that your dog's well-being is at the forefront of everything we do. We foster an environment of trust, kindness, and positive reinforcement, ensuring your dog feels safe and secure in our care. We understand that every dog is unique, and each one has their own personality and needs. Our experienced team of dog walkers is attuned to the individual preferences of your canine friend.
Each walk aims to provide an experience that allows them to decompress, destress, and simply be themselves. From leisurely strolls in the park to engaging playtime and stimulating adventures, we create an environment that promotes relaxation, joy, and enrichment for your beloved companion.
We pick up dogs from Finchley and the surrounding areas. Our Dog Hikes vary, based on the group, ensuring each day is an adventure. We always select the most enriching and enjoyable paths for that day's pack, taking them on a variety of adventurous activities such as swimming, prancing through long grass, and exploring exciting locations.
Will my dog be collected and dropped off?
Rest assured, your dogs’ safety and well-being are our top priority.
Your home security and your dog’s safety are paramount to us. This is why we offer a convenient key service. By providing us with a spare key, we can care for your dog and your home. We will pick up your dog in the morning, take them for their walk, and return them safely to your home—all while ensuring your property remains secure.
For added peace of mind, we carry indemnity insurance, which protects your home against theft in the unlikely event of key loss.
Our customized vehicle is designed with your dog’s comfort and safety in mind. It features vet bedding to prevent accidents and disease, as well as air conditioning and heating systems to maintain an ideal temperature during their journey.
What do you do in extreme weather?
When it comes to walking your dogs, their health and happiness are always our top priorities. We walk your beloved pets in all weather conditions—rain or shine—because we believe in maintaining their routine and ensuring they get the exercise and enrichment they need.
However, in cases of extreme weather conditions, such as severe heat, storms, or icy roads, we may make adjustments for the safety of your dog and our team. These changes could include shifting walk times to cooler or calmer parts of the day, shortening walks, or other necessary measures to protect their well-being.
We want to assure you that any adjustments will always be made with your dog’s health and safety in mind, and we’ll keep you informed along the way.